Dealer and Authorized Submitter Terms
Effective date: August 29, 2026 Company: Hands on Concepts 3 Inc., operating as Hands on Concepts ("HOC," "we," "us," or "our") Contact: info@teamhoc.com | +1 619-396-5925 Mailing and operating address: 1330 La Cresta Blvd., El Cajon, California 92021, USA
These terms supplement the Terms of Use and Sale for approved Dealer organizations, Dealer administrators and employees, clinicians, payers, caregivers, and other authorized submitters.
1. Approval, Authority, and Account Administration
Dealer status exists only after HOC approval. A Dealer administrator may invite and remove Dealer personnel, manage organization settings, associate managed customers, control employee visibility, select approved communication settings, and manage customer-facing pricing profiles. Dealer employees may access only their own submissions unless a Dealer administrator or HOC grants broader access.
The Dealer must keep administrator, employee, billing, resale, shipping, tax, and security information current; disable former personnel promptly; and notify HOC of unauthorized access. One-time invitations must be used only by the intended recipient and expire under the Portal rules.
2. Customer Authority and Participation
Before creating or linking a customer, submitting measurements, uploading content, or approving a Build, the submitter must have lawful authority and required consent. A Dealer-managed customer may edit that customer's Build by default unless a Dealer administrator lawfully restricts the setting. No Dealer setting may block mandatory privacy, warranty, fit, safety, recall, or legal communications.
3. Measurement and Professional Responsibility
Dealers, clinicians, ATPs, caregivers, and other professionals remain responsible for independent professional judgments and for the accuracy of information they supply. HOC remains responsible for HOC's design, manufacture, representations, fitting services, and legal obligations. Records should identify who measured, recommended, submitted, approved, and signed.
4. Separate Dealer Cost and Customer-Facing Pricing
The confidential price a Dealer pays HOC is determined by the Dealer's HOC-approved discount, price list, quote, credit terms, or agreement. A Dealer's optional customer-facing configurator pricing profile is separate. Changing a customer-facing profile does not change what the Dealer owes HOC, and changing the Dealer's HOC cost does not automatically change prices the Dealer displays to customers.
Dealer administrators may maintain multiple named customer-facing pricing profiles and select which active profile applies. Profiles must be truthful and lawful. A Dealer must clearly identify whether the Dealer or HOC is the seller and must not present reimbursement, authorization, a discount, or credit term as an HOC commitment without written confirmation.
5. Payment, No-Deposit Status, and Purchase Orders
No-deposit status, insurer arrangements, purchase-order requirements, credit limits, and end-of-production payment require HOC's written approval. Unless HOC expressly assumes payer risk, the Dealer remains responsible for the Order even if a client, insurer, or other payer does not pay. HOC may modify credit terms prospectively based on payment history, authorization, risk, or account status.
6. Communication Channels
The Portal may provide a private Dealer and HOC conversation and a separate Client Included conversation. Users must verify the selected channel before sending. The Dealer is responsible for training its users and must not disclose client data into the wrong conversation. Channel labels do not create legal privilege. HOC may contact a client directly when authorized, requested by the client, or reasonably necessary for safety, warranty, legal compliance, or urgent operations.
7. Marketing, Territory, and Product Claims
The Dealer may use current HOC materials and marks only as authorized and must stop when authorization ends. The Dealer must not make unapproved medical, performance, reimbursement, delivery, exclusivity, safety, or outcome claims. Any territory, account restriction, or resale condition applies only if lawful and stated in a written Dealer agreement.
8. Delivery, Installation, Service, and Records
Dealer personnel performing fitting, assembly, adjustment, training, repair, or delivery must be competent, follow current instructions, document work, and not release a product known to be unsafe or materially nonconforming. The Dealer must preserve customer authority, measurements, Build, delivery, fitting, service, and acceptance records for applicable legal and safety periods.
9. Privacy, Security, and Incidents
Each party is responsible for its own privacy notices, authority, access controls, security, and legal duties unless a signed agreement allocates them differently. The Dealer must limit HOC data to authorized purposes, use reasonable safeguards, and promptly report an incident involving HOC systems or shared data. A required business-associate, data-processing, international-transfer, or similar agreement must be signed before regulated data is exchanged in that capacity.
10. Compliance, Cooperation, and Termination
The Dealer must comply with applicable product, advertising, accessibility, privacy, healthcare, payer, anti-kickback, tax, export, sanctions, and consumer laws. HOC may reasonably review role assignments, system use, approved claims, and transaction records relevant to HOC. Narrow indemnification in the Terms applies only to third-party claims caused by the Dealer's unauthorized disclosure, false authority, independent misconduct, legal violation, or breach, and never to HOC's own defect, negligence, breach, or misconduct.
HOC may suspend or terminate Dealer status for material breach, security or safety risk, fraud, nonpayment, unlawful conduct, or misrepresentation, normally with notice and an opportunity to cure when practicable. Open Orders, customer rights, warranty, safety, privacy, payment, and transition obligations continue.